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Medik8 INT Help Centre

If you can&apos;t find the answer you&apos;re looking for, we&apos;re here to help: Monday to Friday - 08.00 AM - 08.00 PM BST Saturday &amp; Sunday - 09.00 AM - 05.30 PM BST You can chat with us by clicking &quot;Ask the Expert&quot; at the bottom right of this page or send us an email <a href="https://contact.gorgias.help/forms/sb6yiaa1">Contact us</a>

If you can't find the answer you're looking for, we're here to help:Monday to Friday - 08.00 AM - 08.00 PM BSTSaturday & Sunday - 09.00 AM - 05.30 PM BST. You can chat with us by clicking "Ask the Expert" at the bottom right of this page or send us a

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Other

How long does delivery take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address?

Do I need to pay customs charges?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

How do I layer products?

Which Crystal Retinal Strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How I do find out the expiry date?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8's approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

What is the core difference between Crystal Retinal and R-Retinoate?

How do I switch from another Brand's Vitamin A?

Can I use Peptides with Crystal Retinal?

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive my order confirmation email?

My order has arrived and there's a problem

My order is pending

I've received an email cancellation and don't know why

Will my order be merged if I place multiple orders?

Orders

How do I use my welcome code?

My discount code is not working

What do I do if I didn't receive my gift with purchase?

I forgot to apply my discount

Promotions & Discounts

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

I'm interested in collaborating with you

Become a stockist or distributor

Do Medik8 products have distributors available worldwide?

Contact UsUpdated 9 months ago