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Medik8 INT Help Centre

How long does delivery take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address?

Do I need to pay customs charges?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

How do I layer products?

Which Crystal Retinal Strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How I do find out the expiry date?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8's approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

What is the core difference between Crystal Retinal and R-Retinoate?

How do I switch from another Brand's Vitamin A?

Can I use Peptides with Crystal Retinal?

Are Medik8 products suitable for men?

What are MiniProteins?

How do I layer Liquid Peptides Advanced within my existing regime?

Can I use Liquid Peptides Advanced around the eye area?

How do I layer with Crystal Retinal?

What's the difference between Liquid Peptides Advanced MP and Liquid Peptides (original)?

Can I use Liquid Peptides Advanced MP and Liquid Peptides (original) in the same regime?

Liquid Peptides Advanced MP

Can I use C-Tetra Advanced if I’ve never used vitamin C before?

Where do I layer C-Tetra Advanced in my routine?

Can I layer  C-Tetra Advanced with Liquid Peptides Advanced MP in the morning?

Can I use C-Tetra Advanced in the evening?

Which C-Tetra Product is right for me?

Can I use vitamin C & A (Crystal Retinal) in the same regime?

Can I use C-Tetra Advanced with Daily Radiance Vitamin C?

Can I use C-Tetra Advanced with C-Tetra/C-Tetra Cream?

Can I use C-Tetra Advanced with C-Tetra Luxe?

Can I use C-Tetra Advanced with Super C Ferulic?

How does C-Tetra Advanced compare to Super C Ferulic?

What are exosomes/ What do exosomes do?

Does C-Tetra Advanced contain fragrance/essential oils?

C-Tetra Advanced MP

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive my order confirmation email?

My order has arrived and there's a problem

My order is pending

I've received an email cancellation and don't know why

Will my order be merged if I place multiple orders?

Orders

How do I use my welcome code?

My discount code is not working

What do I do if I didn't receive my gift with purchase?

I forgot to apply my discount

Promotions & Discounts

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

I'm interested in collaborating with you

Become a stockist or distributor

Contact Us

Do Medik8 products have distributors available worldwide?

Other

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