We're sorry if you are experiencing difficulty using your vouchers.

<p><span style="font-size: 16px;">We&apos;re sorry if you are experiencing difficulty using your vouchers.</span></p><div data-block="true" data-editor="eu6fv" data-offset-key="es5v5-0-0" id="isPasted"><div data-offset-key="es5v5-0-0"><span data-offset-key="es5v5-0-0"><span data-text="true" style="font-size: 16px;">Please note there is a &#xA3;20 minimum spend once the reward voucher has been applied at checkout. For example, if you have a &#xA3;20 voucher to spend, the total cost of your order would need to be at least &#xA3;40 for the voucher to be applied.&#xA0;</span></span></div></div><div data-block="true" data-editor="eu6fv" data-offset-key="5hkpr-0-0"><div data-offset-key="5hkpr-0-0"><span data-offset-key="5hkpr-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="eu6fv" data-offset-key="9kc54-0-0"><div data-offset-key="9kc54-0-0"><span data-offset-key="9kc54-0-0"><span data-text="true" style="font-size: 16px;">Only one reward voucher can be used per order, and they can&apos;t be used with any discount code or promotion that might be running at that time.</span></span></div></div>

I'm unable to checkout

If you already have a account please and are having difficulty logging into your account please select "Forgot your password?" where you will be prompted to manage your log in details. The forgotten password link sent by email can go into spam or jun

<p id="isPasted">If you already have a account please and are having difficulty logging into your account please select &quot;Forgot your password?&quot; where you will be prompted to manage your log in details.&#xA0;</p><p>The forgotten password link sent by email can go into spam or junk folders so please also check there.</p><p>If you don&#x2019;t receive your password reset email, it&#x2019;s possible that you don&#x2019;t have an account registered with us using the email address you provided. Please try creating a new account <a data-sk="tooltip_parent" data-stringify-link="https://www.medik8.com/account" href="https://int.medik8.com/account/login" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>.</p>

I'm unable to log into my account

We're here to help between:
Monday - Thursday 08:00 AM - 08:00 PM GMT
Friday 09.00 AM - 07:00 PM GMT
Saturday - Sunday 09:00 AM - 05:30 PM GMT

Medik8 INT Help Centre

Technical

How long does delivery take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address?

Do I need to pay customs charges?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

How do I layer products?

Which Crystal Retinal Strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How I do find out the expiry date?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8's approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

What is the core difference between Crystal Retinal and R-Retinoate?

How do I switch from another Brand's Vitamin A?

Can I use Peptides with Crystal Retinal?

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive my order confirmation email?

My order has arrived and there's a problem

My order is pending

I've received an email cancellation and don't know why

Will my order be merged if I place multiple orders?

Orders

How do I use my welcome code?

My discount code is not working

What do I do if I didn't receive my gift with purchase?

I forgot to apply my discount

Promotions & Discounts

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm interested in collaborating with you

Become a stockist or distributor

Contact Us

Do Medik8 products have distributors available worldwide?

Other