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Medik8 INT Help Centre

f you&apos;re new to Medik8 or want to refine your skincare routine, our Regime Builder is a great tool to create your personalised skincare regime. For more guidance, check here <a href="https://int.medik8.com/pages/regime-builder">Regime Builder</a><span data-sheets-hyperlinkruns="{&quot;1&quot;:213,&quot;2&quot;:&quot;https://www.medik8.com/pages/regime-guide&quot;}&#xEE10;{&quot;1&quot;:254}" data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:213,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}" data-sheets-userformat="{&quot;2&quot;:1061633,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Questrial&quot;,&quot;16&quot;:9,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If you&#x2019;re new to Medik8 skincare or just need to refresh how to layer our products, click here to build your very own regime \nhttps://www.medik8.com/pages/regime-builder?regimes\nor here for our core regime guides https://www.medik8.com/pages/regime-guide&quot;}"> or here for our core regime guides <a href="https://int.medik8.com/pages/regime-guide">Core regime</a>

f you're new to Medik8 or want to refine your skincare routine, our Regime Builder is a great tool to create your personalised skincare regime. For more guidance, check here Regime Builderor here for our core regime guides Core regime

How can I get skincare advice tailored to me?

Product & Regimes

How long does delivery take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address?

Do I need to pay customs charges?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Can I exchange my item?

Returns & Refunds

How do I layer products?

Which Crystal Retinal Strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How I do find out the expiry date?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8's approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

What is the core difference between Crystal Retinal and R-Retinoate?

How do I switch from another Brand's Vitamin A?

Can I use Peptides with Crystal Retinal?

How can I amend or cancel my order?

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My order has arrived and there's a problem

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My discount code is not working

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I forgot to apply my discount

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Do Medik8 products have distributors available worldwide?

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How can I get skincare advice tailored to me?Updated 9 months ago