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Medik8 INT Help Centre

Refunds are processed within 21 working days of when you returned your order. Please rest assured our team is working carefully to ensure your return is handled as smoothly as possible, you&#x2019;ll receive an email confirmation as soon as it has been completed.Please note that it may take an additional 3-5 working days for the funds to appear in your account, depending on your payment provider.

Refunds are processed within 21 working days of when you returned your order. Please rest assured our team is working carefully to ensure your return is handled as smoothly as possible, you’ll receive an email confirmation as soon as it has been comp

How long does a refund take?

Returns & Refunds

How long does delivery take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address?

Do I need to pay customs charges?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

Can I exchange my item?

How can I get skincare advice tailored to me?

How do I layer products?

Which Crystal Retinal Strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How I do find out the expiry date?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8's approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

What is the core difference between Crystal Retinal and R-Retinoate?

How do I switch from another Brand's Vitamin A?

Can I use Peptides with Crystal Retinal?

Are Medik8 products suitable for men?

What are MiniProteins?

How do I layer Liquid Peptides Advanced within my existing regime?

Can I use Liquid Peptides Advanced around the eye area?

How do I layer with Crystal Retinal?

What's the difference between Liquid Peptides Advanced MP and Liquid Peptides (original)?

Can I use Liquid Peptides Advanced MP and Liquid Peptides (original) in the same regime?

Liquid Peptides Advanced MP

Can I use C-Tetra Advanced if I’ve never used vitamin C before?

Where do I layer C-Tetra Advanced in my routine?

Can I layer  C-Tetra Advanced with Liquid Peptides Advanced MP in the morning?

Can I use C-Tetra Advanced in the evening?

Which C-Tetra Product is right for me?

Can I use vitamin C & A (Crystal Retinal) in the same regime?

Can I use C-Tetra Advanced with Daily Radiance Vitamin C?

Can I use C-Tetra Advanced with C-Tetra/C-Tetra Cream?

Can I use C-Tetra Advanced with C-Tetra Luxe?

Can I use C-Tetra Advanced with Super C Ferulic?

How does C-Tetra Advanced compare to Super C Ferulic?

What are exosomes/ What do exosomes do?

Does C-Tetra Advanced contain fragrance/essential oils?

C-Tetra Advanced MP

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive my order confirmation email?

My order has arrived and there's a problem

My order is pending

I've received an email cancellation and don't know why

Will my order be merged if I place multiple orders?

Orders

How do I use my welcome code?

My discount code is not working

What do I do if I didn't receive my gift with purchase?

I forgot to apply my discount

Promotions & Discounts

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

I'm interested in collaborating with you

Become a stockist or distributor

Contact Us

Do Medik8 products have distributors available worldwide?

Other

How long does a refund take?Updated 3 months ago