We're here to help between:
Monday - Thursday 08:00 AM - 08:00 PM GMT
Friday 09.00 AM - 07:00 PM GMT
Saturday - Sunday 09:00 AM - 05:30 PM GMT

Medik8 INT Help Centre

If your tracking shows that your order has been delivered but it&#x2019;s not with you, please first check your usual delivery locations and ask around with family or neighbours. If the package is still not found, contact the carrier for additional details on where it was left, and then let us know at&#xA0;<span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13057,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Questrial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your tracking information shows that your order has been delivered but it&apos;s nowhere to be found,not to worry. Be sure to look thoroughly where your mail is typically delivered and ask your family or neighbours if they&apos;ve received the package. \n\n\n\nIf your package is still not found, please contact the carrier to see if they can provide any additional information on where the package was left, then inform our team at customercare@medik.us so that we can check the status of your package and assist however we can.\n \nPlease contact us within 3 working days of your order being marked delivered. &quot;}">&#xA0;<a href="https://medik8skin-int-xfvy3x3ee7y.gorgias.help/en-US/contact">Contact us</a><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13057,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Questrial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your tracking information shows that your order has been delivered but it&apos;s nowhere to be found,not to worry. Be sure to look thoroughly where your mail is typically delivered and ask your family or neighbours if they&apos;ve received the package. \n\n\n\nIf your package is still not found, please contact the carrier to see if they can provide any additional information on where the package was left, then inform our team at customercare@medik.us so that we can check the status of your package and assist however we can.\n \nPlease contact us within 3 working days of your order being marked delivered. &quot;}">We&#x2019;ll assist you as best we can in resolving the issue. Please contact us within 3 working days of the delivery status update.

If your tracking shows that your order has been delivered but it’s not with you, please first check your usual delivery locations and ask around with family or neighbours.If the package is still not found, contact the carrier for additional details o

I have a problem with my delivery

Shipping & Delivery

How long does delivery take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do you require a signature?

How do I change my delivery address?

Do I need to pay customs charges?

What happens if my order is lost or damaged by a freight forwarder?

How do I return a product?

How long does a refund take?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

How do I layer products?

Which Crystal Retinal Strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How I do find out the expiry date?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8's approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

What is the core difference between Crystal Retinal and R-Retinoate?

How do I switch from another Brand's Vitamin A?

Can I use Peptides with Crystal Retinal?

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive my order confirmation email?

My order has arrived and there's a problem

My order is pending

I've received an email cancellation and don't know why

Will my order be merged if I place multiple orders?

Orders

How do I use my welcome code?

My discount code is not working

What do I do if I didn't receive my gift with purchase?

I forgot to apply my discount

Promotions & Discounts

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

I'm interested in collaborating with you

Become a stockist or distributor

Contact Us

Do Medik8 products have distributors available worldwide?

Other

I have a problem with my deliveryUpdated 9 months ago