Shipping & Delivery
How long does delivery take?
We have partnered with DHL & Fedex to ensure that we provide you with a fast and secure delivery service. As part of our delivery service we cover cross-border fees such as taxes, custom fees and import duties. This means that there should never be a
Where do you ship to?
For international orders please select the shipping country from the drop down country selector located at the top left of our website here. If you cannot locate your shipping country it means we're not delivery there just yet and hope to be there s
Do you currently ship to the Middle East?
Shipping to Bahrain, Kuwait, Qatar, Saudi Arabia and the United Arab Emirates has now resumed.Please note that orders may experience delays due to ongoing disruption. We are monitoring the situation closely and appreciate your patience.
Do you require a signature?
For the safe arrival of your order we ask for a signature for all orders. This will be delivered by DHL
How can I track my order?
You’ll receive an email with tracking details once your order is dispatched. You can also track your order by clicking here Track Order. During busier periods, dispatches can take slightly longer than usual.
How much does shipping cost?
Standard International Delivery (DHL). $35 USD on orders under $200. $30 USD on orders $200 and above. All taxes, custom fees and import duties are covered by Medik8.
I have a problem with my delivery
If your tracking shows that your order has been delivered but it’s not with you, please first check your usual delivery locations and ask around with family or neighbours.If the package is still not found, contact the carrier for additional details o
How do I change my delivery address?
Unfortunately, we can't modify delivery addresses once an order is in process. To manage your delivery, sign up for carrier notifications, which may offer options for rescheduling.
Do I need to pay customs charges?
We cover your cross border fees such as taxes, customs fees, and your import duties, so that your order arrives at your door without additional fees to pay.
What happens if my order is lost or damaged by a freight forwarder?
If you have selected a freight forwarder as a delivery method, we are not liable for any lost, stolen or damaged parcels once they have been delivered to a freight forwarder. Any order issues that arise after this point should be addressed directly w