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Medik8 INT Help Centre

<p>We take great care to ensure your order is packed safely. If there are any issues with your order please contact our Customer Care team <a href="https://medik8skin-int-xfvy3x3ee7y.gorgias.help/en-US/contact"><span style="color: rgb(61, 142, 185);">Contact us</span></a>. To assist you effectively, provide detailed photos, videos as well as the LOT code located on the bottom of the product. We ask to not discard of any products or packaging as this limits how we can help. Once provided we&apos;ll be in touch with the next steps.</p>

We take great care to ensure your order is packed safely. If there are any issues with your order please contact our Customer Care team Contact us. To assist you effectively, provide detailed photos, videos as well as the LOT code located on the bott

My order has arrived and there's a problem

Orders

How long does delivery take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address?

Do I need to pay customs charges?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

How do I layer products?

Which Crystal Retinal Strength should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How I do find out the expiry date?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8's approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

What is the core difference between Crystal Retinal and R-Retinoate?

How do I switch from another Brand's Vitamin A?

Can I use Peptides with Crystal Retinal?

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive my order confirmation email?

My order is pending

I've received an email cancellation and don't know why

Will my order be merged if I place multiple orders?

How do I use my welcome code?

My discount code is not working

What do I do if I didn't receive my gift with purchase?

I forgot to apply my discount

Promotions & Discounts

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

I'm interested in collaborating with you

Become a stockist or distributor

Contact Us

Do Medik8 products have distributors available worldwide?

Other

My order has arrived and there's a problemUpdated 9 months ago