Orders

How can I amend or cancel my order?

Once your order is placed, our Distribution Centre processes it immediately, so changes or cancellations aren't possible. If you need different items, please place a new order with the correct details.To return a product, it must be at least half-ful

How can I check the status of my order?

We provide updates via email at each stage of your order. You can also track your order status using the Shop App or by visiting our Help Centre under Track Order

I didn't receive my order confirmation email?

Order confirmations may sometimes end up in your junk or spam folder, so please check there first. If you still can’t find it and are sure you used the correct email address, contact our Customer Care team Contact us with your postcode, name and emai

My order has arrived and there's a problem

We take great care to ensure your order is packed safely. If there are any issues with your order please contact our Customer Care team Contact us. To assist you effectively, provide detailed photos, videos as well as the LOT code located on the bott

My order is pending

Sometimes, our system may identify a discrepancy with your order details. If this occurs, one of our team members will contact you to verify the information and ensure your order is processed smoothly.

I've received an email cancellation and don't know why

Occasionally, a product may become out of stock between the time you place your order and when it’s packed, leading to a cancellation. We will refund the amount to your original payment method, so you can reorder the item once it’s back in stock.

Will my order be merged if I place multiple orders?

If you place multiple orders within a short time frame and they are shipping to the same address, we may automatically merge them into one shipment for efficiency. In these cases, you will receive a single tracking number for the combined order.