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Medik8 INT Help Centre

Take our 30 second quiz to find your Crystal match, just click here <a href="https://int.medik8.com/pages/find-your-crystal-match">Crystal Retinal Quiz</a>Or see below for our quick guide:<img width="368px;" height="368px;" src="https://attachments.gorgias.help/5k0Dw70wZV2voQAM/hc/B9Zby7Zeme2eNk3R/2024111821-63b0bfd0-1f19-4a25-a27b-38beca2bd761-957d6546-9e29-4ed8-8e19-5ca3fbb5acce.png" id="isPasted" class="fr-fic fr-dii">

Take our 30 second quiz to find your Crystal match, just click here Crystal Retinal Quiz. Or see below for our quick guide:.

Which Crystal Retinal Strength should I start with?

Product & Regimes

How long does delivery take?

Where do you ship to?

How can I track my order?

How much does shipping cost?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address?

Do I need to pay customs charges?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

How do I layer products?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How I do find out the expiry date?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

I'm experiencing irritation / breakouts

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8's approach to sustainability?

Do you have samples I can try?

My pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

What is the core difference between Crystal Retinal and R-Retinoate?

How do I switch from another Brand's Vitamin A?

Can I use Peptides with Crystal Retinal?

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive my order confirmation email?

My order has arrived and there's a problem

My order is pending

I've received an email cancellation and don't know why

Will my order be merged if I place multiple orders?

Orders

How do I use my welcome code?

My discount code is not working

What do I do if I didn't receive my gift with purchase?

I forgot to apply my discount

Promotions & Discounts

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

I'm interested in collaborating with you

Become a stockist or distributor

Contact Us

Do Medik8 products have distributors available worldwide?

Other

Which Crystal Retinal Strength should I start with?Updated 6 months ago